Refund policy.
We want you to buy with confidence. This policy sets out exactly when you can get your money back. It sits alongside, and never reduces, your legal rights as a consumer.
1. Before work starts: full refund
If you change your mind before we have started work on your project, you get a full refund, with no questions asked. Work starts at the kickoff call or when we begin work on the materials you sent, whichever comes first.
2. After work has started
If you cancel once work is under way, we refund the part of the price that covers work not yet done. We work this out from the project stages completed:
- Kickoff and planning done: up to 75% refund.
- First designs, drafts or builds presented: up to 50% refund.
- Final revision round started, or work delivered: no refund.
With each refund we send a short breakdown showing what was completed. You keep everything delivered up to that point, once that work is paid for.
3. If we miss the mark
If what we deliver does not match what the package page promises, tell us within 7 days of delivery. We will fix it at no cost. If we cannot fix it, we refund the affected part of the order.
If we fail to start your project within the promised five business days, or miss the delivery time by more than 14 days for reasons on our side, you can cancel for a full refund of any work not yet delivered.
4. Templates (digital files)
Because templates are digital files, they are not refundable once they have been made available to you. If a template is faulty or does not match its description, contact us within 14 days. We will fix it, replace it, or refund you in full.
5. Deposits
If you paid a 50% deposit, the same rules apply to the amount you have paid. The balance is only ever charged on delivery, so you never pay for work that has not been done.
6. How to ask for a refund
Email sales@developersguru.store with your order number (it starts with DG-) and a sentence on why you want to cancel. We reply within one business day. Approved refunds go back to the card or wallet you paid with, through Stripe, within 14 days, or to the account you paid from if you paid another way. Your bank may take a further 5 to 10 business days to show it.
7. EU consumers
If you bought as a consumer in the EU, you also have the 14-day right of withdrawal described in section 11 of our terms of service. This policy is at least as generous as that right, and never takes it away.
Contact
Business: Developers Guru, the trading name of Fani Putri Aprilia Herawan
Address: Gerosios Vilties g. 18-20, 03146 Vilnius, Lithuania
Email: sales@developersguru.store